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Monday, 20 October 2008 02:30 |
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The Service Desk Institute is the leading professional organisation for everyone working in the IT service and support industry. Dedicated to setting the standards for the industry, SDI delivers knowledge and career enhancing skills for IT service professionals to enable them to deliver exceptional results for organisations.
Recent Events: 2010 Howard Kendall, Founder and Chairman of the Service Desk Institute talks about state of IT service management in Malaysia and their work with MSC Malaysia Capability Development Programme. click here The Capability Development Programe ( CDP ) Roadshow 2010, was held at the Cyberview Lodge Resort & Spa from the 17th to 18th of April 2010. The CDP Roadshow 2010 themed "Your Knowledge Hub to Maximize Your Potential" was organized by MDeC.
Howard Kendall on You Tube talk about Service Desk Certification SUPPORT WORLD MAGAZINE May-June 2009 - PAGE 32
 It's about People With ITIL® and a number of other standards and methodologies IT Professionals have become obsessed with ‘process', often to the exclusion of all else. ITIL® includes a more strategic lifecycle approach, however there is still little information available on the key element in delivering excellent service - people. People deliver processes. People operate in roles. People have responsibilities. Without people there would be no processes and it is people that are required to understand the roles and responsibilities required to deliver processes and services. Many ITSM processes could also be defined as responsibilities and it is therefore vital that people understand the key elements required in terms of approach, skills, tasks and attributes, to carry out service delivery. The SDI approach is to focus on delivering services to people, who can then deliver better quality to their customers in their roles and jobs. SDI provides practical and vocational training to Service Desk staff and managers on the skills and knowledge required to run successful Service Desks. SDI also provides a number of other training courses and learning sessions, including simulation games, workshops and individual coaching, to help ITSM professionals improve their skills and knowledge. |
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Last Updated on Tuesday, 22 June 2010 13:53 |
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Monday, 20 October 2008 02:31 |
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Corporate Vision, Mission and Goals Our Vision
To be a leading organization to provide advice, solution and knowledge in IT Service Management especially in the area of Service Desk Our Mission
To help organizations and individuals improve the quality and raise the standards of their IT Service Management in order to demonstrate the immense business value of every IT organisation’s support service. Our Goals
* Be the preferred partner of choice for best practices and standards in Service Desk
* Deliver competitive, high quality and cost effective trainings and services to our clients
* Constantly strive to meet or exceed our customer needs and expectations
Our Values
Efficiency
Xtraordinary
Professionalism
Excellence
Reliable
Trust
Strength
Our Delivery
Expert ADVICE
Expert SOLUTION
Expert KNOWLEDGE
ITSM EXPERTS is a leading professional IT Support and Service Management training provider and consulting organization with more than 20 years of experience in the field of IT Service Support and Service Delivery.
Our areas of expertise are IT Service Management (ITSM) training and consultancy based on the best practice defined in the IT Infrastructure Library (ITIL), the basis of ISO/IEC 20000, the international standard for IT Service Management. With a pool of international trainers and consultants with many years of experience as ITSM practitioners we offer trainings and consulting services to help IT organisations deliver efficient results for their organisation and cost-effective services to their businesses. We specialise in the delivery of high quality trainings including industry recognized certifications for the Service Desks. ITSM EXPERTS is the sole Authorised Training Partner in Malaysia for the Service Desk Institute of Europe (SDI) and is responsible for introducing the Service Desk Certification in Malaysia and several other countries such as Philippines, Thailand and Indonesia since 2007. ITSM EXPERTS’s aim is to help organisations and individuals improve the quality and raise the standards of their Service Desks and to demonstrate the immense business value of every IT organisation’s support service. Companies who have trained with ITSM EXPERTS: CSC Malaysia Sdn Bhd
IBM (M) SDN. BHD.
Asia Asia Berhad
Kuwait Finance House
Deloitte Kassimchan
Alliance Bank Malaysia Berhad
GD Express Sdn. Bhd.
E2open Malaysia
Shapadu
Huawei Technologies Malaysia Sdn Bhd
High Commission Of Canada
Scott Wilson Sdn Bhd
GfK Retail & Technology (M) Sdn Bhd
University Technology Malaysia
Tenaga National Berhad (TNB)
UNHCR
Talisman Malaysia Limited
Mercedes-Benz Malaysia Sdn Bhd
Creative Advances Technology Sdn Bhd (CAT)
Acision Malaysia Sdn Bhd
Bureau Veritas (M) Sdn Bhd
Cempaka Schools Malaysia
Hong Leong Bank Bhd
BT Frontline Sdn Bhd
Al Qanaah Resources Sdn Bhd
Pelaburan Hartanah Berhad
Celcom Axiata Berhad
WWF -Malaysia
Pentasoft Malaysia Sdn. Bhd.
TM Info-Media Sdn Bhd (Yellow Pages)
Sarawak Information Systems (SAINS)
Carigali-PTTEP Operating Co Sdn Bhd (CPOC)
World Health Organization (WHO)
iPerintis
Continental Sime Tyre Sdn Bhd
Avago Technologies (Malaysia) Sdn Bhd
Hempel Manufacturing (M) Sdn Bhd
Getronics
Atos Origin
Emerio
Dairy Farm Malaysia (GCH Retails Sdn Bhd)
AIMS
ITC Global Security Sdn Bhd
Gold Coin Sdn Bhd
MAXIS
Monash University
Cyber Security
Basis Bay Services
EDS (Electronic Data Systems)
Megawisra
Schlumberger
White Quest Sdn Bhd
AMPM Sdn Bhd
ACS
Grand-Flo Spritvest
Re:Sources Malaysia
Online DM Sdn Bhd
UiTM (University Teknology Mara)
Intec Systems (Asia) Sdn Bhd
Red Wire
Silicon Intranet & Networkings
Global Transit Communications Sdn Bhd
AIMS Data Center Sdn Bhd
GHL Systems Sdn. Bhd.
Masterplan Consulting
IBM Thailand Co.,Ltd.
Lawson PSSC, Inc
Trend Micro, Philippines
RCBC Bank, Philippines
Intel, Philippines
Accenture, Philippines
Shell, Philippines
Meralco, Philippines
PruLife, Philippines
Bank of the Philippines Islands (BPI), Philippines
Zuelling Pharma, Philippines
ESS Manufacturing Co., Philippines
Vishay Phils Inc., Philippines
Daimler, Singapore
Al Barari Firm Management, Dubai
ISC (Information Systems Corporation), Iran
University of Nizwa, Oman
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Last Updated on Wednesday, 01 June 2011 10:40 |
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Wednesday, 27 July 2011 10:04 |
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ITSM Experts Sdn Bhd ITSM EXPERTS is a leading professional IT Support and Service Management training provider and consulting organization with more than 20 years of combined experience in the field of IT Service Support and Service Delivery.
Our areas of expertise are IT Service Management (ITSM) training and consultancy based on the best practice defined in the IT Infrastructure Library (ITIL), the basis of ISO/IEC 20000, the international standard for IT Service Management. With a pool of international trainers and consultants with many years of experience as ITSM practitioners we offer trainings and consultancy services to help IT organisations deliver efficient results for their organisation and cost-effective services to their businesses.
We specialise in the delivery of high quality trainings including industry recognized certifications for the Service Desks. ITSM EXPERTS is the sole Authorised Training Partner in Malaysia for the Service Desk Institute of Europe (SDI) and is responsible for introducing the Service Desk Certification in Malaysia and several other countries such as Philippines, Thailand, Singapore and Indonesia since 2007.
ITSM EXPERTS’s aim is to help organisations and individuals improve the quality and raise the standards of their IT Services and to demonstrate the immense business value of every IT organisation’s support service. ITSM Experts Sdn Bhd
1F-30, IOI Business Park, Bandar Puchong Jaya, Puchong, Selangor, Malaysia.
Tel: 603-80716807
Website: http://www.itsm-experts.com
Training Administrator
MYR 2100 - 2900 (Basic + Incentive)
(Selangor - Puchong) Responsibilities: - Handling the complete enrolment process of new participants for training courses and/or exams
- Communicating and following-up with customers enquiries for successful enrolment for training courses
- Prompt preparation of quotes and invoices for customers
- Keep track of outstanding payments from participants and customers
- Organise training logistics that includes printing of training materials, certificates, attendance sheet, meals, transportation, etc.
- Coordinating and preparing the required facilities and materials to support the end-to-end training activities
- Scheduling and invigilating exams at Prometric testing center
- Maintaining all training and business correspondences, training and administrative facilities which include e-mail, fax, filling /documents keeping
- Efficient and timely maintenance of training and exam records
- Provide support and work closely with Training Manager to ensure scheduled training classes are run smoothly
- Undertake special assignment, ad-hoc functions and related duties as and when necessary
Requirements: - Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Business Studies/Administration/Management or equivalent.
- Required language(s): English
- At least 3 year(s) of working experience in the related field is required for this position.
- Familiar with MS-Office (MS-Word, MS-Power Point, MS-Excel)
- Applicants must be willing to work in Puchong.
- Preferably Junior Executives specializing in Clerical/Administrative Support or equivalent.
- Must be able to work independently
- Full-Time positions available.
Remuneration includes basic salary plus special incentives for successful enrolments of participants for public training courses.
Fresh graduates will NOT be considered for this position. To apply for this position please send resume to
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
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Last Updated on Wednesday, 27 July 2011 10:38 |
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