Corporate Vision, Mission and Goals

Our Vision
To be a leading organization to provide advice, solution and knowledge in IT Service Management especially in the area of Service Desk

Our Mission
To help organizations and individuals improve the quality and raise the standards of their IT Service Management in order to demonstrate the immense business value of every IT organisation’s support service.

Our Goals
 *  Be the preferred partner of choice for best practices and standards in Service Desk
 *  Deliver competitive, high quality and cost effective trainings and services to our clients
 *  Constantly strive to meet or exceed our customer needs and expectations

Our Values

Efficiency
Xtraordinary
Professionalism
Excellence
Reliable
Trust
Strength

Our Delivery
Expert ADVICE
Expert SOLUTION
Expert KNOWLEDGE
 

ITSM EXPERTS is a leading professional IT Support and Service Management training provider and consulting organization with more than 20 years of experience in the field of IT Service Support and Service Delivery.
 
Our areas of expertise are IT Service Management (ITSM) training and consultancy based on the best practice defined in the IT Infrastructure Library (ITIL), the basis of ISO/IEC 20000, the international standard for IT Service Management.

With a pool of international trainers and consultants with many years of experience as ITSM practitioners we offer trainings and consulting services to help IT organisations deliver efficient results for their organisation and cost-effective services to their businesses.

We specialise in the delivery of high quality trainings including industry recognized certifications for the Service Desks.  ITSM EXPERTS is the sole Authorised Training Partner in Malaysia for the Service Desk Institute of Europe (SDI) and is responsible for introducing the Service Desk Certification in Malaysia and several other countries such as Philippines, Thailand and Indonesia since 2007.

ITSM EXPERTS’s aim is to help organisations and individuals improve the quality and raise the standards of their Service Desks and to demonstrate the immense business value of every IT organisation’s support service.

Companies who have trained with ITSM EXPERTS:

        CSC Malaysia Sdn Bhd
        IBM (M) SDN. BHD.
        Asia Asia Berhad
        Kuwait Finance House
        Deloitte Kassimchan
        Alliance Bank Malaysia Berhad
        GD Express Sdn. Bhd.
        E2open Malaysia
        Shapadu
        Huawei Technologies Malaysia Sdn Bhd
        High Commission Of Canada
        Scott Wilson Sdn Bhd
        GfK Retail & Technology (M) Sdn Bhd
        University Technology Malaysia
        Tenaga National Berhad (TNB)
        UNHCR
        Talisman Malaysia Limited
        Mercedes-Benz Malaysia Sdn Bhd
        Creative Advances Technology Sdn Bhd (CAT)
        Acision Malaysia Sdn Bhd
        Bureau Veritas (M) Sdn Bhd
        Cempaka Schools Malaysia
        Hong Leong Bank Bhd
        BT Frontline Sdn Bhd
        Al Qanaah Resources Sdn Bhd
        Pelaburan Hartanah Berhad
        Celcom Axiata Berhad
        WWF -Malaysia
        Pentasoft Malaysia Sdn. Bhd.
        TM Info-Media Sdn Bhd (Yellow Pages)
        Sarawak Information Systems (SAINS)
        Carigali-PTTEP Operating Co Sdn Bhd (CPOC)
        World Health Organization (WHO)
        iPerintis
        Continental Sime Tyre Sdn Bhd
        Avago Technologies (Malaysia) Sdn Bhd
        Hempel Manufacturing (M) Sdn Bhd
        Getronics
        Atos Origin
        Emerio
        Dairy Farm Malaysia (GCH Retails Sdn Bhd)
        AIMS
        ITC Global Security Sdn Bhd
        Gold Coin Sdn Bhd
        MAXIS
        Monash University
        Cyber Security
        Basis Bay Services
        EDS (Electronic Data Systems)
        Megawisra
        Schlumberger
        White Quest Sdn Bhd
        AMPM Sdn Bhd
        ACS
        Grand-Flo Spritvest
        Re:Sources Malaysia
        Online DM Sdn Bhd
        UiTM (University Teknology Mara)
        Intec Systems (Asia) Sdn Bhd
        Red Wire
        Silicon Intranet & Networkings
        Global Transit Communications Sdn Bhd
        AIMS Data Center Sdn Bhd
        GHL Systems Sdn. Bhd.
        Masterplan Consulting
        IBM Thailand Co.,Ltd.
        Lawson PSSC, Inc
        Trend Micro, Philippines
        RCBC Bank, Philippines
        Intel, Philippines
        Accenture, Philippines
        Shell, Philippines
        Meralco, Philippines
        PruLife, Philippines
        Bank of the Philippines Islands (BPI), Philippines
        Zuelling Pharma, Philippines
        ESS Manufacturing Co., Philippines
        Vishay Phils Inc., Philippines
        Daimler, Singapore
        Al Barari Firm Management, Dubai
        ISC (Information Systems Corporation), Iran
        University of Nizwa, Oman