ITSM Experts Sdn Bhd

ITSM EXPERTS is a leading professional IT Support and Service Management training provider and consulting organization with more than 20 years of combined experience in the field of IT Service Support and Service Delivery.
 
Our areas of expertise are IT Service Management (ITSM) training and consultancy based on the best practice defined in the IT Infrastructure Library (ITIL), the basis of ISO/IEC 20000, the international standard for IT Service Management. With a pool of international trainers and consultants with many years of experience as ITSM practitioners we offer trainings and consultancy services to help IT organisations deliver efficient results for their organisation and cost-effective services to their businesses.
 

We specialise in the delivery of high quality trainings including industry recognized certifications for the Service Desks.  ITSM EXPERTS is the sole Authorised Training Partner in Malaysia for the Service Desk Institute of Europe (SDI) and is responsible for introducing the Service Desk Certification in Malaysia and several other countries such as Philippines, Thailand, Singapore and Indonesia since 2007.
 

ITSM EXPERTS’s aim is to help organisations and individuals improve the quality and raise the standards of their IT Services and to demonstrate the immense business value of every IT organisation’s support service.

ITSM Experts Sdn Bhd
1F-30, IOI Business Park, Bandar Puchong Jaya, Puchong, Selangor, Malaysia.
Tel: 603-80716807
Website: http://www.itsm-experts.com

Training Administrator
MYR 2100 - 2900 (Basic + Incentive)
(Selangor - Puchong)

Responsibilities:

• Handling the complete enrolment process of new participants for training courses and/or exams
• Communicating and following-up with customers enquiries for successful enrolment for training courses
• Prompt preparation of quotes and invoices for customers
• Keep track of outstanding payments from participants and customers
• Organise training logistics that includes printing of training materials, certificates, attendance sheet, meals, transportation, etc.
• Coordinating and preparing the required facilities and materials to support the end-to-end training activities
• Scheduling and invigilating exams at Prometric testing center
• Maintaining all training and business correspondences, training and administrative facilities which include e-mail, fax, filling /documents keeping
• Efficient and timely maintenance of training and exam records
• Provide support and work closely with Training Manager to ensure scheduled training classes are run smoothly
• Undertake special assignment, ad-hoc functions and related duties as and when necessary

Requirements:

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Business Studies/Administration/Management or equivalent.
• Required language(s): English
• At least 3 year(s) of working experience in the related field is required for this position.
• Familiar with MS-Office (MS-Word, MS-Power Point, MS-Excel)
• Applicants must be willing to work in Puchong.
• Preferably Junior Executives specializing in Clerical/Administrative Support or equivalent.
• Must be able to work independently
• Full-Time positions available.

Remuneration includes basic salary plus special incentives for successful enrolments of participants for public training courses.
 
Fresh graduates will NOT be considered for this position.