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SDI Certification is the only internationally recognized, standards-based certification for the IT Service Support industry.
The program creates a set of practices and a recognized career path for the Service Desk and support industry worldwide. The aim is to establish a structured education and career path for the IT Service Support industry.
How is SDI Certification different from other support industry Service Desk certification programs?
1. Only SDI Certification has the backing of the world’s largest industry association for Service Desk and Support Professionals. SDI has nearly 7,500 members globally.
2. SDI conducted a job task analysis for each position to be certified, then wrote the certification standards based on SDI’s annual, well-respected SDI Practices Survey.
3. Only SDI Certification provides internationally recognized standards developed by a global forum of independent industry experts. A consensus of global industry practitioners, the SDI Open Standards Certification Committee, drives SDI Certification standards.
4. SDI Certification embraces open standards. Each certification standard is published on SDI’s website, reinforcing the unique open nature of this certification program.
5. SDI Certification offers real value. Many competitors use their certification programs as a means of selling training. SDI’s Certification is truly a certification of excellence, based on performance standards; it is not a marketing ploy.
SDI has enlisted well-known industry experts to create its certification exam. All questions are written by independent subject matter experts, beta tested and analyzed before inclusion in SDI’s certification exams.
6. SDI Certification training material focuses on developing professionals, not just on passing an exam.
Experienced trainers write SDI’s proprietary curriculum to SDI Certification standards. The training material is designed to be developmental, and not just an exam preparation exercise, as is often the case with technically related certifications.
7. Only professionals with customer support and Service Desk operational experience lead SDI Certification training. As SDI’s Authorized Training Partner, ITSM Experts know what they are teaching. ITSM Experts Certified Trainers are real-world practitioners.
8. Only SDI Certification proctors all exams. Unlike other certification programs, applicants may not take SDI Certification exams on the job or in other unsecured environments. SDI has partnered with Prometric Testing Centers, one of the leading testing centers in the world, to administer all exams.
This assures the credibility of any SDI Certification.
People who earn their certification through our programs have met the requirements necessary for a Service Desk professional (as identified by the standards committee), have been acknowledged by the industry’s most respected organization for their excellence, and can be assured that their SDI certification will be recognized worldwide. |
The Service Desk Institute certification offered the first open, standards-based, internationally recognised qualifications designed specifically by IT experts, consultants, industry leaders and practitioners for Service Desk professionals. Our qualifications are the de facto industry standard across the world, creating a set of practices and a recognised career path for the IT service desk industry, with each qualification targeted at a specific job role within the industry.
SDI Service Desk Foundation
In today’s business environment it is crucial for Customer Service Specialists to provide unsurpassed customer service. Certified Customer Service Specialists have been tested to ensure they meet the required standards
SDI Service Desk Analyst
In today’s increasingly complex IT environment it is crucial for IT help desk analysts to provide unsurpassed technical and customer service. Qualified Service Desk Analysts have been tested to ensure they are prepared and able to meet this challenge. The Service Desk Analyst (SDA) qualification is aimed at IT help desk professionals with at least 9 months experience of working in the IT help desk environment
SDI Service Desk Manager
In today’s increasingly complex IT environment it is crucial for service/help desk managers to provide unsurpassed technical and customer service. Qualified Service Desk Managers have been tested to ensure they are prepared and able to meet this challenge. The Service Desk Manager (SDM) qualification is for experienced IT service/help desk supervisors, managers and projects managers with at least 3-5 years experience in the IT help desk support industry. It is specifically for managers who are responsible for the day-to-day operation of the IT service/help desk.
Service Desk Essential
The Service Desk Essential is a two days course for everyone who works in a Service Desk environment. The target audiences for this course are Service Desk Analyst, Service Desk Supervisor/Team Leader and Service Desk Manager (with or without experience). The aim of this course is to equip Service Desk professionals with sufficient knowledge and understanding about the vital roles and responsibilities played by modern Service Desk in organisations. In addition, participants will also learn the key skills and competencies required to be an efficient Service Desk professional in today’s demanding and challenging IT support enviroments. |
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Certification
