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Service Desk Analyst Course

Service Desk Analyst Course
13-15 June 2012
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ITSM EXPERTS Training Center

Service Desk Analyst Course

Service Desk Analyst Course (3 days)
16-18 May 2012
ITSM EXPERTS Training Center

2012 Training Calendar Download

Our 2012 Training Calendar is now available for download Please download again for the latest version

ITIL Foundation Course

ITIL Foundation course - RM 3200
22-24 May 2012 class
ITSM EXPERTS Training Center
Professional Certification PDF Print E-mail
The Service Desk Institute certification offered the first open, standards-based, internationally recognised qualifications designed specifically by IT experts, consultants, industry leaders and practitioners for Service Desk professionals. Our qualifications are the de facto industry standard across the world, creating a set of practices and a recognised career path for the IT service desk industry, with each qualification targeted at a specific job role within the industry.


SDI Service Desk Foundation

In today’s business environment it is crucial for Customer Service Specialists to provide unsurpassed customer service. Certified Customer Service Specialists have been tested to ensure they meet the required standards

SDI Service Desk Analyst

In today’s increasingly complex IT environment it is crucial for IT help desk analysts to provide unsurpassed technical and customer service. Qualified Service Desk Analysts have been tested to ensure they are prepared and able to meet this challenge. The Service Desk Analyst (SDA) qualification is aimed at IT help desk professionals with at least 9 months experience of working in the IT help desk environment

SDI Service Desk Manager

In today’s increasingly complex IT environment it is crucial for service/help desk managers to provide unsurpassed technical and customer service. Qualified Service Desk Managers have been tested to ensure they are prepared and able to meet this challenge. The Service Desk Manager (SDM) qualification is for experienced IT service/help desk supervisors, managers and projects managers with at least 3-5 years experience in the IT help desk support industry. It is specifically for managers who are responsible for the day-to-day operation of the IT service/help desk.

Service Desk Essential

The Service Desk Essential is a two days course for everyone who works in a Service Desk environment. The target audiences for this course are Service Desk Analyst, Service Desk Supervisor/Team Leader and Service Desk Manager (with or without experience). The aim of this course is to equip Service Desk professionals with sufficient knowledge and understanding about the vital roles and responsibilities played by modern Service Desk in organisations. In addition, participants will also learn the key skills and competencies required to be an efficient Service Desk professional in today’s demanding and challenging IT support enviroments.
 
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ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries

 IT Infrastructure Library® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries

The ITIL Accredited Examination Institute logo is a trade mark of the Cabinet Office


 

ITSM EXPERTS is officially accredited as Accredited Examination Center by EXIN, the Examination Institute for Information Science.

MOF licence for ITSM EXPERTS

ITSM EXPERTS is registered with Ministry of Finance, Malaysia  (357-02149922)

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