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Certification Why SDI Certification
Certification Why SDI Certification
Service Desk Analyst Course
Service Desk Analyst Course
13-15 June 2012
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ITSM EXPERTS Training Center
13-15 June 2012
Click to Register Now !!!
ITSM EXPERTS Training Center
Service Desk Analyst Course
Service Desk Analyst Course (3 days)
16-18 May 2012
ITSM EXPERTS Training Center
16-18 May 2012
ITSM EXPERTS Training Center
2012 Training Calendar Download
Our 2012 Training Calendar is now available for download
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ITIL Foundation Course
ITIL Foundation course - RM 3200
22-24 May 2012 class
ITSM EXPERTS Training Center
22-24 May 2012 class
ITSM EXPERTS Training Center
Course Brochures
- Classroom Courses (Public or In-house)
- ITIL V3 Foundation Course
- Service Desk Foundation
- Service Desk Analyst
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- Service Desk Manager
- Effective Email Management
- Root Cause Analysis for Problem Management
- Effective Telephone Skill
- ISO/IEC 27002 Foundation
- ISO/IEC 20000 Foundation
- Green IT Citizen
- E-Learning Course
- ITIL v3 Foundation Online
- ITIL v3 Intermediate -Service Strategy Course
- ITIL v3 Intermediate -Service Design Course
- ITIL Intermediate -Service Transition Course
- ITIL v3 Intermediate -Service Operation Course
- ITIL v3 Intermediate - Continual Service Improvement
- ITIL V3 Intermediate Capability Module: Operational Support & Analysis
- ITIL V3 Intermediate Capability Module: Planning Protection & Optimization
- ITIL V3 Intermediate Capability Module: Release Control & Validation
- ITIL V3 Intermediate Capability Module: Service Offerings & Agreements
| Why SDI Certification |
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SDI Certification is the only internationally recognized, standards-based certification for the IT Service Support industry. The program creates a set of practices and a recognized career path for the Service Desk and support industry worldwide. The aim is to establish a structured education and career path for the IT Service Support industry. How is SDI Certification different from other support industry Service Desk certification programs? 1. Only SDI Certification has the backing of the world’s largest industry association for Service Desk and Support Professionals. SDI has nearly 7,500 members globally. 2. SDI conducted a job task analysis for each position to be certified, then wrote the certification standards based on SDI’s annual, well-respected SDI Practices Survey. 3. Only SDI Certification provides internationally recognized standards developed by a global forum of independent industry experts. A consensus of global industry practitioners, the SDI Open Standards Certification Committee, drives SDI Certification standards. 4. SDI Certification embraces open standards. Each certification standard is published on SDI’s website, reinforcing the unique open nature of this certification program. 5. SDI Certification offers real value. Many competitors use their certification programs as a means of selling training. SDI’s Certification is truly a certification of excellence, based on performance standards; it is not a marketing ploy. SDI has enlisted well-known industry experts to create its certification exam. All questions are written by independent subject matter experts, beta tested and analyzed before inclusion in SDI’s certification exams. 6. SDI Certification training material focuses on developing professionals, not just on passing an exam. Experienced trainers write SDI’s proprietary curriculum to SDI Certification standards. The training material is designed to be developmental, and not just an exam preparation exercise, as is often the case with technically related certifications. 7. Only professionals with customer support and Service Desk operational experience lead SDI Certification training. As SDI’s Authorized Training Partner, ITSM Experts know what they are teaching. ITSM Experts Certified Trainers are real-world practitioners. 8. Only SDI Certification proctors all exams. Unlike other certification programs, applicants may not take SDI Certification exams on the job or in other unsecured environments. SDI has partnered with Prometric Testing Centers, one of the leading testing centers in the world, to administer all exams. This assures the credibility of any SDI Certification. People who earn their certification through our programs have met the requirements necessary for a Service Desk professional (as identified by the standards committee), have been acknowledged by the industry’s most respected organization for their excellence, and can be assured that their SDI certification will be recognized worldwide. |
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