ITSM EXPERTS consultancy services are geared around IT Service Management Best Practices based on ITIL and are focused on delivering high-quality cost effective solutions aligned with business needs in significantly less time to our clients.

Our services differ from every other provider out there, because our consultants have gained many years of real world experience from numerous large IT organisations who have adopted ITSM approach to the delivery of high-quality IT services to their clients.

ITSM EXPERTS consultants have successfully established large Service Desks supporting more than 100,000 end-users for major clients from multiple industries across America, Europe and Asia in 5 different languages like English, Japanese, Cantonese, Mandarin and Bahasa Malaysia.

The in-depth practical knowledge and extensive experience in industry standards and best practices are the forte and key strengths of our consultants.  ITSM EXPERTS consultants leverage our deep understanding of IT processes and Service Management experience in the following areas:

•    IT Service Management Process Improvement
•    IT Services Metrics Creation
•    Maturity Assessment and Measurement
•    Establishing Policies and Procedures
•    Best Practices and Industry Standards
•    Education and Training

IT Service Management (Process Maturity Assessment)

IT Service Management System (Based on ISO/IEC 20000)

Information Security Management System (Based on ISO/IEC 27001)