How does the SDI qualification programme differ from other Service Desk certification programmes?
 
SDI’s individual qualification programme is based on internationally recognised, open standards designed by IT help desk experts, consultants, industry leaders and practitioners. The first of its kind in the industry, the programme creates a set of practices and a recognised career path for the help desk and IT support industry worldwide.
The aim? To improve service desk standards and to establish a structured education and career path for the industry.
 
 
 
Why is it important to become a qualified Service Desk Professional?
 
The benefits of becoming qualified are numerous and include: 

• Professional recognition by peers and employers
• A sense of professional accomplishment
• Professional advancement and promotion
• New employment opportunities

 
Will the industry and my employer find Service Desk qualifications important?
Industry research indicates that employers value help desk qualifications for a variety of reasons:

• It demonstrates that an employee has a recognised level of competence that warrants the respect of the industry and customers
• It indicates that a new employee understands the technologies and processes required to perform the job well
• It instils customer confidence and leads to increased customer satisfaction
• They can save money and increase productivity by recruiting only qualified professionals
• It is an important step towards industry self-regulation and standardization

People who earn their qualifications through our programme have met the requirements necessary for a service desk professional (as identified by the standards committee), have been acknowledged by the industry's most respected organisation for their excellence and can be assured that their qualifications will be recognised worldwide